MobFox have not paid and their support do not answer

Here at last I faced with unfair work of MobFox
In the Personal Account, I see - payment for July 2014 paid out 29 October.
It’s been 6 days, no payment in my PayPal account.
I have written in MobFox’s support but they have not responded during a week. In fact, the payment was detained for more than a month.
Has anyone else experienced with it? Maybe it is technical problem, but it is impossible to understand without response of their support.