Why do customers expect instant service now? It has been ages since robots and machines are in place, but it seems like now people want instant response now. Share your opinions.
Amazon and Netflix trained them. Here you can learn more about customer expectations . Ths article states that brands must match the ‘Prime effect’ i.e speed and personalization. I added a live chat widget with avg. 30s response time. CSAT scores jumped from 3.2 to 4.7. Customers don’t just want fast; they want effortless. Meet them or lose them. That’s the trick in my opinion. Good luck with it!