Construct 2 game engine is now a scam do not buy

I had to reboot my computer because of a virus and lost my Construct2 license. When I went to the website to get it back, the moderator gave me the run around instead of giving me the license back. The license is lifetime license so it should be no problem. The moderator then ask questions and post comments that I had already answered. Construct2 has a nice little scam going on, I wonder if they put the virus in thier product just to force users to buy it again even though its a lifetime license. Do not buy Construct 2!!