I have been having a problem with my admob account. I cannot update mty payment details or create a new app site. I have contacted admob guys, but they haven’t replied to my email. Its a week already. So, i wanted to know if any of you guys has experienced such problems.
So, my problems are as follows:
Problem #1 . I press Account tab ->Payment Details. I then enter my name and other details. Under Payment details i select paypal and enter my pay-pal login. I then press the submit button. Result: i am automatically logged out re-directed to admob home page.
Problem #2. I click on site & apps tab -> Add site/app.I select Android app, i then fill all the details required and the press submit button. Result: I am automatically logged out and re-directed to admob home page.
Problem #3. I try to modify app settings to change the refresh rate but i am again automatically logged out.
NB: I can log in to my account, View daily revenue and thats just it.
I would really appreciate any directions or help to help me solve this mystey. Mind you,i do understand that this is problem is account related problem and possibly not faced by many and the best guys to help me are the contact support guys. But as you know they treat us unprofessionally. I guess maybe some one has experienced such a strange behavior and can chip in some info.
Thanks reiti.net for your reply.
Yes, i tried it with Internet Explorer and Mozilla but i still get the same behavior. I really don’t know what to do, i cannot add a site as a result i am forced to re-use admob id for other apps in my new apps. Unfortunately, i am not getting any reply from Admob support staff and this is turning out to be frustrating.
Any other troubleshooting will be appreciated.
Hi Reiti,
It seems you were right. I had the problem with Internet Explorer, Chrome, Mozzilla and Opera browsers even after clearing and deleting the cache and cookies. But funny enough, everything seems to work alright when i downloaded Safari browser. Strange but finally it did work for me.
Thanks alot for your input. You indeed directed me towards finding a solution. Funny but for the time being, i have to be using Safari for adding a new app while i look for more solutions to my favorite browsers.
Hmm, that sounds like a strange bug. I have had similar issues before with various sites - particularly using SSL. Usually it turns out to be a combination of browser differences & a flaky connection at the time. A few days later everything is usually ok again in Chrome.