App Suspended for Violation of Ad Policy

[appsg]

I believe a few things need to be discussed,

1. You are using these Ads in a live wallpaper? Cmon now, how on earth a live wallpaper would display exit ads? Please explain when you trigger your ads. Its obvious your ads are appearing well outside of the app, since live wallpaper isnt an App in itself but more of a background service.

2. Tapcontext is the worst exit ad anyone can ever use. I mean it smells, looks and feels like a “Spam” and well it is indeed. Also noticed the second tapcontext exit ad doesnt even have a close button. Good luck with that ad format.

Answer my first question so we can help you better

[SimpleWorkerZ]

@I0OoIolIlO

@SimpleWorkerZ, How long was your app present on market? How may total download did it have?

Is google checking all apps one by one, or only those older and ‘successful’ ? Anybody has an idea?

The app had many many downloads, it was a very popular app. Its been on the market since Feb, 2013. Its only after the ad policy change and my change in the app that it got removed. My guess is that the more popular an app is the more google looks at it. And the chances of them finding something to suspend the app for increases.

@appsg

I believe a few things need to be discussed,

1. You are using these Ads in a live wallpaper? Cmon now, how on earth a live wallpaper would display exit ads? Please explain when you trigger your ads. Its obvious your ads are appearing well outside of the app, since live wallpaper isnt an App in itself but more of a background service.

2. Tapcontext is the worst exit ad anyone can ever use. I mean it smells, looks and feels like a “Spam” and well it is indeed. Also noticed the second tapcontext exit ad doesnt even have a close button. Good luck with that ad format.

Answer my first question so we can help you better

The app is a live wallpaper AND an app there are features to both that can be used separately. The app portion contains the exit ads.

[Mobario_Man]

@SimpleWorkerZ

Hi all,

Long time viewer first time posting. I have a problem that has been perplexing me and I was hoping you guys can help me out.

I recently had an app suspended for Violation of ad policy. Here is the email.

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REASON FOR REMOVAL: Violation of the Ad Policy:

Interstitial ads may only be displayed inside of the app they came with. A prominent and accessible target must be made available to users in any interstitial ad so they may dismiss the ad without penalty or inadvertent click-through.

Please refer to the ad walls policy help article for more information.

All violations are tracked. Serious or repeated violations of any nature will result in the termination of your developer account, and investigation and possible termination of related Google accounts. If your account is terminated, payments will cease and Google may recover the proceeds of any past sales and/or the cost of any associated fees (such as chargebacks and transaction fees) from you.

If your developer account is still in good standing, you may revise and upload a new instance of the application that is compliant with the developer terms. Before uploading any new applications, please review the Developer Distribution Agreement and Content Policy.

If you feel we have made this determination in error, you can visit this Google Play Help Center article for additional information regarding this removal.

The Google Play Team

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Now the reason I am perplexed is because my app doesn’t show interstitial ads outside of the app. I am not that great of a coder to be able to pull something like that off.
I do have exit ads with Startapp and Tapcontext. Thats it. No other interstitial ads to speak of. I cant think of what else could of caused this violation to occur.

Could the exit ads not be considered “inside the app”?

I do have a EULA that appears when my live wallpaper is selected, could that be the problem?

Its soo strange. I never thought I would get my app suspended when trying to play everything by the book. Of course it was my most popular app.

Any ideas?

EDIT: Forgot to mention. I am using Startapps Post Call Manager. So that may be an Issue as well. As it is an Out-of-App ad, but again. Its all guessing at this point.

Also, I have other apps with this same configuration but none of them have been suspended… Ya…

Hi Developer,

From what I have heard from developers on this forum is that some of the advertisements on TapContext have been banned from Google Play causing them to receive letters like yours above. The most famous advertisement of TapContext is some Armor Anti-Virus, which is fake, misleading, and transfers the user to some place out of Google Play.

Additionally, check yourself first. Make sure your app meets all guidelines and a bit more. For example, Mobario take zero chances. We are not greedy and follow the guidelines very strictly.

I hope I helped you out a bit. Take off your SDKs, make sure your app is 100% compliant and resubmit it and see if that solves the issue.

Best of luck.

[appsg]

Can you actually resubmit a suspended app? When a app is suspended, it shows that status and you can’t go inside the app anymore like uploading APK, check stats etc.

Anyone care to explain how to update a suspended app with a new APK that fixes the issues?

[devankit]

@appsg

Can you actually resubmit a suspended app? When a app is suspended, it shows that status and you can’t go inside the app anymore like uploading APK, check stats etc.

Anyone care to explain how to update a suspended app with a new APK that fixes the issues?

hi appsg, just submit a new app with different package name.That’s it