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  1. #1
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    StartApp Easter Egg bonus not credited

    Hello, I signed up for Easter Egg bonus, I reached more than 800 USD in April, but I can't see 100 USD bonus in "My Payments" Earnings tab. I have contacted support more than 36 hours ago but still not reply.

    Did you received the bonus?

  2. #2
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    I think startapp is dead now.
    Their ecpm fall in may from 0.15$ to 0.04$. May I know your ecpm ??
    And their support also sucks. I have an unsolved ticket from 17 days and they are still not responding.
    May I know any direct link to contact them ?? If you know.

  3. #3
    Senior Member ramzixp's Avatar
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    Quote Originally Posted by newbiee View Post
    I think startapp is dead now.
    Their ecpm fall in may from 0.15$ to 0.04$. May I know your ecpm ??
    And their support also sucks. I have an unsolved ticket from 17 days and they are still not responding.
    May I know any direct link to contact them ?? If you know.
    1.11$ ecpm

    startapp haven't one ecpm for all apps, they have ecpm levels:
    -best ecpm for high quality games
    -average ecpm for apps
    -crap ecpm for apps like game guides, pranks, etc.

    they are categorizing your apps

  4. #4
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    I sent the ticket more than 10 days ago and still no replies and no bonus.. this sucks..

  5. #5
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    Quote Originally Posted by bradeliade View Post
    Hello, I signed up for Easter Egg bonus, I reached more than 800 USD in April, but I can't see 100 USD bonus in "My Payments" Earnings tab. I have contacted support more than 36 hours ago but still not reply.

    Did you received the bonus?
    Hello bradeliade,

    I apologize for the delay in our response. The forum seemed to be down for a few days.

    The bonuses for the Easter promotion are still being calculated. As mentioned in the promotion's T&C's, all eligible bonuses will be added to your April earnings and will be paid on the June payment cycle if meet the payment requirements.

    We truly apologize for your inconvenience and long wait for our support's response. Our dedicated support team is doing all possible in order to reach and solve all of your requests.

    Feel free to message me your support ticket number and I will message you directly.

  6. #6
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    Quote Originally Posted by StartAppShir View Post
    Hello bradeliade,

    I apologize for the delay in our response. The forum seemed to be down for a few days.

    The bonuses for the Easter promotion are still being calculated. As mentioned in the promotion's T&C's, all eligible bonuses will be added to your April earnings and will be paid on the June payment cycle if meet the payment requirements.

    We truly apologize for your inconvenience and long wait for our support's response. Our dedicated support team is doing all possible in order to reach and solve all of your requests.

    Feel free to message me your support ticket number and I will message you directly.
    Thanks for your reply, I finally received a clear reply also from support team.

  7. #7
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    Quote Originally Posted by StartAppShir View Post
    Hello bradeliade,

    I apologize for the delay in our response. The forum seemed to be down for a few days.

    The bonuses for the Easter promotion are still being calculated. As mentioned in the promotion's T&C's, all eligible bonuses will be added to your April earnings and will be paid on the June payment cycle if meet the payment requirements.

    We truly apologize for your inconvenience and long wait for our support's response. Our dedicated support team is doing all possible in order to reach and solve all of your requests.

    Feel free to message me your support ticket number and I will message you directly.


    Hi StartAppShir:

    Do you have any answer to explain the ridiculous ECPM of the last weeks on the part of StartApp?

    More impressions.. more clicks.. same ADS = minus revenue

    Really deceptive

  8. #8
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    Quote Originally Posted by xipxap View Post
    Hi StartAppShir:

    Do you have any answer to explain the ridiculous ECPM of the last weeks on the part of StartApp?

    More impressions.. more clicks.. same ADS = minus revenue

    Really deceptive


    After a week there is no response ... they are obviously stealing us.
    It's time for changes .. goodbye StartApp

  9. #9
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    Hello xipxap,

    The forum seems to be down every couple of days so it is hard for us to reply on time.

    We will be glad to investigate your account and take a deep look at your performance once you open a support ticket.

    Feel free to message me your support ticket number.

    Regards,

    Shir

  10. #10
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    Startapp is dead, it is just a matter of time until they shut down locking all devs out of their accounts. I'd stay away from it.

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