Hi friends, see you again here. As we all know that app reviews are an important factor of App Store Optimization. It have a large impact in the app stores’ algorithms. Negative reviews will reduce the downloads of your app. Users are less likely to download some apps with negative reviews. Therefore, positive reviews mean your app is a good one, and result in boosting app store rankings. So this guide will introduce you about how to avoid bad app reviews, how to get positive app reviews.
How to Avoid Negative Reviews
These methods will help avoid a large portion of negative app reviews. However, Some negative reviews are inevitable, as some people are simply impossible to please – but many are easily avoided. Therefore, it’s essential that try everything possible to avoid as more as negative app store reviews.
Before launching your app, make sure you’ve solved all of these following issues. Here are several ways to avoid negative app reviews.
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Test Again and Again
Test your app again and again before launching it to the App Store. You can do testing to quicken the process and smoothen the app process for your user. -
Ensure App Users Know What to Expect from Your App
Video is frequently becoming the fastest way to show your app. Downloaders will know what to expect from the app by watching the video. -
Have an Effective Customer Support
Effective customer service makes a big difference on a frustrated, unhappy, disappointed clients give negative reviews. When your customers are well attended for outstanding customer support, they are possible to share positive and quality reviews, even turn a bad review into a positive review.
How to Manage Negative App Reviews
It’s both difficult and time-consuming to push the reviews back up once a number of poor reviews already exist. So you need to learn how to deal with bad or negative app reviews.
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Make an Formal Apology
Whatever reviews said, just make an polite apology to your end users and reply them like “We’ re sorry for bringing you unpleasant experience, we’re glad that you help us find bugs, thank you for letting us have this chance to fix this for you, please do not hesitate to let us know if there is anything we can do to bring you a pleasant experience.” -
Inform Users Timely When Bugs Are Fixed
Fix bugs quickly after you give the feedback and inform users to updated the new version in a pop-up window, then ask them to re-review your app in another pop-up window. If users are leaving negative comments because of bugs, this will help to decrease the negative app reviews.
How to Get More Positive App Reviews
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Incentivize Users
You can provide free upgrades or in-app present in exchange for a positive review. -
Ask for help
Ask at the suitable time-Prompt users with a request to review your app after they have completed their task or just been awarded, because they are likely in a better mood and likely to give you a positive review.
Ask politely and be clear– You can send a two-parts question like, “do you like this app?” If they choose yes, redirect them to the app store. If they choose no, redirect them to an internal feedback page. By this way, you’ll only receive positive reviews and you can go over negative ones. -
Keep Communication Open with Users
If you have an official website for your app, you can provide customer support or add a complaint/ feedback area on your site to make your users get in touch with you timely or bring feedback to you. -
[b]Buy positive reviews[/b]
If you did everything above and other things you could, but you still can’t change the negative reviews for your app. At this time, you should consider buying positive app reviews from reliable company. I recommend you Bestreviewapp to cooperate with. They can provide you real reviews from real users. This is the most effective way to get more positive reviews and high ratings. Many developers have chosen use it.
Above are the methods about how to avoid negative reviews and get more positive reviews. Hope this is helpful~