Dear developers,
I appreciate your replies, and would like to address your concerns.
First thing first, I’ll start by addressing our new in-app SDK.
You’re right, it is indeed a very competitive market, but as we see from the testing that we have conducted, this ad-unit in most cases beats competition. We have worked feverishly on improving our BI to make sure optimal offers will be offered to the end-user, as well as on filling out our fill rate.
I encourage you to try us out, you will find us providing higher eCPM for.
The SmartBar and the PPD payment model
The beta-testing itself was intended to explore how the end-user, your traffic, responds to the SmartBar, and this is why, as all betas, it ran for a limited period of time.
These attractive rates were offered in order to compensate you for your hassle against the short period of beta, as well as to compensate you against the risk that the SmartBar will not be accepted positively and will cause an active users dropout, since obviously, as in the case for all betas, the product to be tested isn’t refined.
This comes to say that we highly value your app’s real-estate and ratings.
We appreciate you participating in the beta-testing. We have learned a lot from this testings, as well as your feedbacks and are now implementing changes accordingly.
However, note that users eventually vote with their feet, and as you can see will are getting close to having 50,000 downloads with mostly positive reviews by users (4+rating), so while we are working on making it less intrusive, eventually it seems that generally users like it.
https://play.google.com/store/apps/details?id=com.appgrade.smartbarpro
Having said all that, we are not running the SmartBar ad-unit at the moment. I suggest to ignore the reported rates in the website. We will take your comments under consideration, and once our out-of-the-app ad-unit will be released, we will update you regarding the payment model and rates.
Beta testers’ payment
Our finance team is currently calculating the earnings per developer. It takes time a bit since a significant amount of developers joined our beta testing, so there is a lot of data to analyze, and it’s being done manually. It goes without saying that in the future everything will be automated.
We apologize for the delay, but I can assure you that we are doing our best in order to deliver the earnings’ data to the developers, as well as the payment itself, as fast as we can. We release payment upon finishing analysis per developer, and some of you have already received their payment, with no malfunctions.
Hope you will bear with us in the early stages, so we can establish a beneficial cooperation for both parties.
Customer-care
MoneyMike55, I’m sorry to hear that this was your experience with us. Our volume of activity has grown significantly during the beta-testing period. This of course required some adjustments from our part in terms of Human-Resources. These adjustments were made and I’m positive that other developers that have been working with us since those adjustments can testify about their positive experience with our service level.
What’s next?
We are currently working on improving and sharpening our out-of-the-app ad-unit, which relates to the mail I sent you a few days back. We are now analyzing the data you gave us regarding into what application our SDK will be integrated, your daily installs and your geographical spread.
We will get in touch with each and everyone that replied to us by mail, and post an additional message in the forum closer to the release date.
Looking forward to cooperating together. Again, I want to encourage you to try our Interstitials ad-unit and see for yourself that we can make more money for you.
Be in touch -
Skype: tamar.appgrade
email: [email protected]
Tamar - AppGrade.