Page 1 of 2 12 LastLast
Results 1 to 10 of 19
  1. #1
    Member
    Join Date
    Aug 2013
    Posts
    45
    Post Thanks / Like
    Mentioned
    6 Post(s)

    Google Play account suspended for unknown reason, advice needed

    My GG play account with about 100k downloads just got suspended. And they don't even tell me why.

    Here's the story:

    I got this email

    "
    This is a notification that your Google Play Publisher account has been terminated.

    REASON FOR TERMINATION: Prior violations of the Content Policy and Developer Distribution Agreement by this or associated accounts as outlined in previous emails sent to the registered email address(es) of the Publisher account(s).

    Please note that Google Play Publisher suspensions are associated with developers, and may span multiple account registrations and related Google services. If you feel we have made an error, you can visit the Google Play Help Center article for additional information regarding this termination.

    Do not attempt to register a new developer account. We will not be restoring your account at this time.

    The Google Play Team"

    They mention that they have sent previous emails to me to state the reason, but when I check my inbox, there's absolutely no email from Google Play before this.

    One day later, I received this email from Google Wallet:

    Thank you for using Google Wallet. We have noticed some activity on your account: ... that has prompted us to temporarily suspend use of this account for your security.

    For information on how to resolve this issue, please sign in to Google Wallet at https://wallet.google.com/manage/. If you are unable to access your Google Account, you should visit https://www.google.com/support/accou...pe=ara&ctx=ara to initiate the process of restoring your Google Account.

    Rest assured that Google is committed to preserving the security of your information. Your payment and other information will remain on file in accordance with our Privacy Policy. To review the entire Privacy Policy, please visit https://checkout.google.com/files/privacy.html

    We sincerely apologize for any inconvenience this may cause and we thank you for your cooperation during this process.
    So maybe they suspect me using a fraudulent credit card to purchase the GG Play account (which I'm not). Desperately, I submit my verification documents to Google Wallet, but after a few days they decide not to reinstate my Wallet account.

    Does anybody encounter the same situation before? How do you get it resolved?

  2. Likes ShowBox liked this post
    Thanks adforandroidapps thanked for this post
  3. #2
    Member
    Join Date
    Jul 2013
    Posts
    35
    Post Thanks / Like
    Mentioned
    1 Post(s)
    This sounds disturbing. There must be a reason which has not been relayed to you yet. I will email them for clarification if I were you. It could be a mistake on their part as well and if that is the case, they need to fix it.

  4. Likes A1ka1inE liked this post
  5. #3
    Member
    Join Date
    Aug 2012
    Posts
    227
    Post Thanks / Like
    Mentioned
    10 Post(s)
    Yeah from what I've seen Google doesn't provide much details regarding suspension. Their reasons are often very vague. What network are you using? Possibly their ads violated GP content policy? Sorry to hear this..this totally sucks.

  6. #4
    Member
    Join Date
    Jul 2013
    Posts
    58
    Post Thanks / Like
    Mentioned
    0 Post(s)
    What country are you from? Have you registered this account by yourself or bought it?

  7. #5
    Member
    Join Date
    Jun 2013
    Posts
    138
    Post Thanks / Like
    Mentioned
    4 Post(s)
    Did you have ads banner place close to interactive button or overlap with application content?

  8. #6
    Member
    Join Date
    Aug 2013
    Posts
    133
    Post Thanks / Like
    Mentioned
    10 Post(s)
    I thing you is baned by google last time.And You created new account.
    After when create new account You need new card, new address

  9. #7
    Member
    Join Date
    Aug 2013
    Posts
    45
    Post Thanks / Like
    Mentioned
    6 Post(s)
    I registered for this account myself, and I only use Admob (no other ads network).

    After sending an appeal to Google, I got this email

    Hi,

    After reviewing your appeal, we have confirmed our initial decision and will not be reinstating your developer account.

    Your Google Play Developer account has been terminated due to multiple policy violations by this or associated accounts. For more information on the app removals that lead to this termination please refer to the REASON FOR REMOVAL section(s) of notification emails sent to the registered address(es) of your developer account(s). You may also review the Content Policy and the Developer Distribution Agreement.

    Note that Google Play Developer Console terminations are associated with developers, and may span multiple account registrations and related Google services. Do not attempt to register a new developer account. Any subsequent registrations will be closed and your developer registration fee will not be refunded.

    We are unable to provide further details and will not respond to additional inquiries. We recommend that you utilize an alternative method for distributing your apps in the future.

    Regards,
    The Google Play Team

  10. #8
    Member
    Join Date
    Jun 2013
    Posts
    358
    Post Thanks / Like
    Mentioned
    14 Post(s)
    May be your app has violate Google Policy ex: content, logo, artwork ... You can provide more info about your app

  11. #9
    Junior Member
    Join Date
    Aug 2013
    Posts
    21
    Post Thanks / Like
    Mentioned
    1 Post(s)
    Sounds very bad all this story. Please provide more info about your app, they say "multiple policy violations"

    Quote Originally Posted by simplychoose View Post
    Did you have ads banner place close to interactive button or overlap with application content?
    It will close his admob account, not his developer account, or am I wrong?

  12. #10
    Senior Member
    Join Date
    Sep 2012
    Posts
    1,396
    Post Thanks / Like
    Mentioned
    66 Post(s)
    This cannot go on much longer - by next year and the year after Google will be THE dominant mobile phone OS.

    At that point, DENYING a developer to make their living in this space will be akin to a human right violation.

    It would be like ONE corporation being in complete control of a whole segment of the industry (monopoly) - with a developer finding it hard to find work in the industry if ONE corporation was pissed off at them. Worse when that corporation has complete secrecy at work in it's actions (while providing no guarantee of similar secrecy to it's gmail customers).

    In any case, multiple app stores will eventually be mandated to be installed on these devices - as some antitrust settlement (perhaps in Europe). Practically the pressure would not be on Google to do so - but on the phone manufacturers. It could be required that they at least ship with 4 app store alternatives on the device.

    More realistically we may see a Balkanization of the phone space - as each cell operator may start to ship their phones with their own branded app store (like someone did with GetJar recently in Europe).

    I can't understand why Google cannot devote a help center in India or someplace to EXCLUSIVELY deal with developer concerns ? How much would it cost them ? (though real reasons here may not be cost cutting alone - but a need to protect info regarding Google algorithms - as any insight into them has real monetary value to SEO optimizers in the real world).

Page 1 of 2 12 LastLast

Similar Threads

  1. Admob Account suspended for no apparent reason
    By Nealo in forum Advertising Networks
    Replies: 73
    Last Post: 2018-04-20, 10:15 PM
  2. Game too violent !!! Advice needed...
    By amalvj123 in forum Marketing Methods
    Replies: 8
    Last Post: 2013-08-08, 04:19 PM
  3. Advice needed
    By solidsnake89 in forum Advertising Networks
    Replies: 22
    Last Post: 2013-06-08, 06:50 PM
  4. Google Play Policy & App Development Advice to Developers
    By SendDroid in forum Advertising Networks
    Replies: 0
    Last Post: 2013-06-07, 05:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •