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  1. #1
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    Exclamation Amazon Mobile Ads: they have stopped paying !

    I am very worried by this issue at Amazon (which I thought, until now, had the best customer service).

    The last payment for my mobile ads earnings was issued by Amazon on 31Jan2014 (December 13 earnings).

    Since then, nothing !
    I have started to send them significant traffic in January, so my earnings for January and February are important.
    But they have not issued the payments yet (which is against their conditions).

    I have received no answer to my emails to their support either.

    I wish I could just get them on the phone to have them explain and fix this fiasco, but there is no way to contact them other than a web form they don't really pay attention to.

    Anybody had similar bad experiences with Amazon ?

  2. #2
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    They pay great attention to the web form actually. Amazon always responds to support tickets. Always. Have you opened one? How long have you waited for the response? How well have you described your issue?

  3. #3
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    Quote Originally Posted by Magnesus View Post
    They pay great attention to the web form actually. Amazon always responds to support tickets. Always. Have you opened one? How long have you waited for the response? How well have you described your issue?
    Yes, of course I had used the web form.

    I just received their answer (they took 3 days to process the query, which is not so bad per se, but still too long for an urgent matter).
    Basically there was an error with my payments details, they are sorry and I have to wait another month to get my payment (I asked them to issue the payment just now, but they say it's impossible).

    Overall I find the support of Amazon Mobile Ads is poor, compared to the quality of the regular Amazon store support.

    To be fair, I've already had payment issues with Mmedia and Inneractive (not that this makes it acceptable). Always the same scenario: there's an error on the ad network side, and they just "forget" to notify you, hoping that you will never chase them to get your money.

  4. #4
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    Quote Originally Posted by dasebasto View Post
    Yes, of course I had used the web form.

    I just received their answer (they took 3 days to process the query, which is not so bad per se, but still too long for an urgent matter).
    Basically there was an error with my payments details, they are sorry and I have to wait another month to get my payment (I asked them to issue the payment just now, but they say it's impossible).

    Overall I find the support of Amazon Mobile Ads is poor, compared to the quality of the regular Amazon store support.

    To be fair, I've already had payment issues with Mmedia and Inneractive (not that this makes it acceptable). Always the same scenario: there's an error on the ad network side, and they just "forget" to notify you, hoping that you will never chase them to get your money.
    You should try chartboost they do amazon kindle ads.

  5. #5
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    Quote Originally Posted by DroidGenie View Post
    You should try chartboost they do amazon kindle ads.
    Do they have single sdk for play store and amazon?

  6. #6
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    Yes I think so, but in console you can add amazon or android app, I havent made any apps yet

  7. #7
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    Update:

    Amazon still have not paid me a dime for three months now!
    The currently owe me 3 months worth of ad earnings.

    Then did not comply with the promise they made when I opened the first ticket a month ago:

    Hello,

    Thank you for writing in. We escalated this issue to our Accounts Payable team to investigate. They found that there was an error with your Payment Information, that they have manually fixed. They have confirmed that your Jan and Feb earnings will be issued later this month along with your March earnings. We apologize for the inconvenience that this has caused, but please let us know if you have any other issues with your payments.
    Fellow developers, beware, Amazon seems like they are not willing to pay as soon as your earnings reach a significant amount. Or maybe they don't have the basic organization to process the payments correctly.

    In any case, this is unacceptable.

  8. #8
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    I think it's more of a basic organization problem. I had a similar problem twice in less than 1 year, and if I recall correctly @mind had this problem once also.

    From my observations it seems that every time you change your payment details they stop paying you until you complain a lot so they manually check it and fix the problem.

  9. Likes Magnesus liked this post
  10. #9
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    I have changed details a few times - trying to make them to send me money in my own currency (but apparently they only deal in euro for Europe) and I had no such problems.

  11. #10
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    Quote Originally Posted by rottz View Post
    I think it's more of a basic organization problem. I had a similar problem twice in less than 1 year, and if I recall correctly @mind had this problem once also.

    From my observations it seems that every time you change your payment details they stop paying you until you complain a lot so they manually check it and fix the problem.
    My payments details have not changed for a year. I continue receiving payments for my app sales without issue by the way.

    When Amazon support answered my first complaint a month ago, they claimed that there was "an error in my payment details", which they fixed manually.
    A month later, they found an even more ridiculous excuse: "repayment was delayed due to a payment option change".

    I have not changed anything in my payment info, so this confirms that the payment guys at Amazon are clearly a bunch of amateurs. And they are putting my business in a delicate situation.

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